Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship to addresses within the United States.

2. How long does shipping take?

Most orders are delivered within 1–3 business days, which includes order processing and shipping transit time.

3. When will my order be processed?

Orders are processed Monday through Friday during normal business hours. Orders placed before 3:00 PM (EST) are typically processed the same business day whenever possible.

4. How much does shipping cost?

Orders of $150 USD or more qualify for free standard shipping. Orders below $150 USD are charged a flat shipping fee of $4.95 USD.

5. Can I track my order?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to follow your package's delivery progress.

6. What is your return policy?

We accept returns for both defective and non-defective products within 30 days of delivery, provided the items are returned in new condition.

7. Do you accept exchanges?

Yes. Eligible products may be exchanged within 30 days of delivery when they remain in new condition.

8. Do I have to pay for return shipping?

No. We provide a free downloadable return shipping label for approved returns, and we do not charge any restocking fees.

9. When will I receive my refund?

Approved refunds are typically processed within 7 business days after your returned item has been received and inspected.

10. What should I do if my order arrives damaged or incorrect?

Please contact our customer support team as soon as possible. We will review the issue and work with you to provide an appropriate solution.

11. Can I change or cancel my order?

If your order has not yet been processed for shipment, please contact us immediately. We will do our best to assist with your request whenever possible.

12. Is shopping on Armotech USA secure?

Yes. We use secure checkout technology to help protect your personal and payment information throughout the purchasing process.

13. How can I contact customer support?

You can reach our support team using the contact information below during regular business hours.

Email: support@armotechusa.shop

Phone: +1 (845) 667-2483

Business Hours:
Monday – Friday
09:00 AM – 05:00 PM (EST)

14. Where is Armotech USA located?

Business Address

6020 NW 84th Ave
Miami, FL 33166
United States

15. How can I stay informed about my order?

You will receive email notifications throughout the order process, including order confirmation and shipping updates, so you can stay informed until your package is delivered.