Answers on orders, shipping, returns, and the ARMOTECH LIFELINE™ warranty. If you don't find what you need, email support@armotechusa.shop — real people, Miami based, Monday to Friday.
ORDERS & SHIPPING
How long will my order take?
1–3 business days total. Same-day to 1 business day handling, plus 1–2 days in transit. Orders placed before 3:00 PM EST Monday to Friday usually process the same business day.
What does shipping cost?
Free on orders of $150 or more. Flat $4.95 under $150. Your rate is shown at checkout before you pay.
Where do you ship from and to?
From our U.S. warehouses in Texas and Florida, to addresses throughout the United States. No international shipping at this time.
Where's my tracking number?
You'll get a shipping confirmation email with tracking once your order leaves the warehouse. Tracking goes live after the carrier scans the package into their network, which can take a few hours.
I entered the wrong address.
Email support@armotechusa.shop right away with your order number and the correct address. If it hasn't shipped, we'll fix it. Once it's with the carrier we can't reroute it.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Changes are only possible before the order ships. After that, use our 30-day return policy.
My package is late, lost, or damaged.
Get in touch and we'll open an investigation with the carrier. For damage, send a photo with your order number and we'll arrange a replacement or refund.
RETURNS, EXCHANGES & REFUNDS
What's your return window?
30 days from delivery, on defective and non-defective products alike. Item must be in new, unused condition, ideally with original packaging and accessories.
How do I start a return?
Email support@armotechusa.shop with your order number to request authorization. Once approved, we send instructions and a free prepaid return label. Print it, package the item securely, and drop it off.
Are there return or restocking fees?
No. Return labels are free and there's no restocking fee on eligible returns.
When will I get my refund?
Once your return is received and inspected, we'll email you the outcome. Approved refunds process within 7 business days to your original payment method. Your bank may take a few extra days to post it.
Can I exchange for a different colour?
Yes, within 30 days of delivery, as long as the product is still in new condition. Same process — just tell us which colourway you want.
What isn't eligible?
Items showing use or wear, products no longer in new condition, requests after 30 days, or items missing included accessories. If your item was used and failed, that's a warranty claim instead.
