Refund policy

At Armotech USA, we want every customer to shop with confidence. If your order is not exactly what you expected, we make the return process straightforward and hassle-free. Please review the information below before requesting a return or exchange.

Returns

We accept returns for both defective and non-defective products.

To be eligible for a return:

  • The item must be in new and unused condition.

  • The return request must be submitted within 30 days from the date your order is delivered.

  • Products should be returned with their original packaging and all included accessories whenever possible.

Items that have been used, damaged after delivery, altered, or returned outside the 30-day return period may not qualify for a refund.

Exchanges

If you received the wrong item or would like to exchange an eligible product, we are happy to assist.

Exchange requests are accepted within 30 days of delivery for products that remain in new condition.

Return Process

Returning an item is simple:

  1. Contact our customer support team to request a return authorization.

  2. Once your request is approved, we will provide instructions for completing your return.

  3. Download and print the prepaid return shipping label provided by our support team.

  4. Securely package the item and ship it to the return address below.

Return Shipping

  • Return Method: By Mail

  • Return Shipping Label: Free (Download and Print)

  • Restocking Fee: None

There are no hidden return fees or restocking charges for eligible returns.

Return Address

Armotech USA
6020 NW 84th Ave
Miami, FL 33166
United States

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, your refund will be processed within 7 business days using the original payment method whenever possible.

Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Our team will work quickly to resolve the issue by arranging a replacement, exchange, or refund when appropriate.

Non-Returnable Situations

Returns may not be accepted if:

  • The item has been used or shows signs of wear.

  • The product is not in new condition.

  • The return request is made after the 30-day return period.

  • The item is missing essential components or accessories originally included.

Contact Us:

If you have any questions regarding a return, exchange, or refund, our customer support team is happy to help.

Business Address:
6020 NW 84th Ave
Miami, FL 33166
United States

Email: support@armotechusa.shop

Phone: +1 (845) 667-2483

Business Hours:
Monday – Friday
09:00 AM – 05:00 PM (EST)